This chapter explores the ways in which patients and healthcare providers at a Massachusetts Health Clinic were made accountable through the private sector rationales of:
- Transparency
- Individual Responsibility
- Cost Effectiveness
Problem:
- many of the reforms with ACA went less far than Article 5 Had.
- federal subsidies for low to moderate income were lower under ACA
- Payments to safety net hospitals were lower (Lost 1/2 billion dollars in 10 years)
- Mass. had appealed to the ETHICAL principles of redistributive justice in an effort to get people to buy into article 54
- linked ethical claims and economic justifications to notions of ACCOUNTABILITY (application of the business model)
- cost control
- transparency
- good business practices
- return on investment
ANTHROPOLOGY OF ACCOUNTABILITY
- the ethical injunction to take responsibility for , or be held responsible for wrongdoing
- the "new managerialism": transparency and cost control
- discipline and accountancy, financial and human accountability were merged.
- Neoliberal "privatized actuarialism"
- apply to your individual private lives the same principles applied to audit corporations and bureaucracies.
- individual responsibility and risk minimization
- increased burden of documentation and verification
- Techniques of Cost Control
- bureaucratic disentanglement
- prevents "rights" from being translated into benefits in many cases
- deferral, disinformation, delay in enrollment processes
- Cost control measures ACA
- limited application periods
- slashed number of healthcare guides
- need to re-qualify and reapply each year
- RITUAL OF CERTIFICATION
- All led to a distrust of the medical system
- Three ways for patients to experience Accountability"
- Changing Formularies
- Constantly changing medications which are paid for by insurance companies or subsidized by the federal government
- third party payers become the locus of cost control (if the govt. does not negotiate, as with drug companies-as with medicare/caid)
- generic drug requirements
- tiered formularies with higher copays for name brand drugs
- associated with decreased compliance in chronically ill patients, and increased emergency room and inpatient care
- disrupted relationships with physicians and familiarity with drug protocols
- different brands may affect patients differently
- physicians may get around this by giving their patients drug samples given to them by the pharmaceutical companies when a drug is no longer preferred.
- dependent of varying supplies
- creates immense insecurity in patients
- lose faith in doctors and their knowledge
- more stringent authorization and review strategies
- better management of small number of high cost medicaid patients and prescription drug benefits
- Transparency-see the cost of their care- their share and the governments
- cost sharing statements served NOT to make assistance recipients feel better, but to stigmatize them because they received assistance.
- meant to foster personal responsibility -- but why? Business model.
- Struggle to pay high out of pocket expenses
- Even those with good insurance had trouble paying for copays for drugs. 32% reported not taking drugs properly because of cost
- depending on who is working, they may get a waiver-unequal application by pharmacies- even though policies were intended to be transparent, but people saw them as arbitrarily applied
- coping strategies
- decide which are the MOST IMPORTANT DRUGS to take and don't take all that they should everyday
- hoarded pills
- share medications with others
Actuarial techniques are indicative of the decline of public trust and increased need for transparency and visibility. has led to tripling of cost of administration
- increased demands for evidentiary support ($$$)
- entail massive time consuming busywork by institutions and providers ($$$)
- ceaseless reviews of performance, productivity, and efficiency ($$$)

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